Customer Service Representative (Birmingham, AL)

About the role

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Responsibilities

• Process and key customer orders using QAD ERP system.
• Resolve pricing and vendor corrections promptly to facilitate same day shipments.
• Aid with customer and field sales representative inquiries and issues such as product availability, delivery status, and pricing via phone or email.
• Maintain records of product sales and prepare daily sales reports for management review as requested.
• Serve as the main Customer Service contact for special pricing agreements.
• Aid the Customer Service Supervisor in tracking and shipping backorders as products become available.
• Update open order reports as needed.
• Responsible for processing of customer returns.
• Aid other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment.

Requirements

• High school diploma required.
• Preferred 3 - 4 years experience in customer service.
• Must be able to operate a personal computer and appropriate software packages.
• Strong communications skills.
• Proficient interpersonal and organizational skills.
• Able to work independently and be proactive.

Qualifications

• None specified.

Skills

• Customer service skills.
• Computer literacy.
• Communication skills.
• Organizational skills.
• Proactivity.

Benefits

US Benefits at Baxter (except for Puerto Rico): Comprehensive compensation and benefits packages including medical and dental coverage that start on day one, insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Pay

The estimated pay range for this position is $43,200-$59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors.

Schedule

This is a full-time onsite position where the candidate would be required to report to the Birmingham, AL office. The hours of operation include Monday - Friday, 8am - 5pm.