Customer Service Representative - Billing Specialist

Responsibilities

• Interact with customers via email, online chat, or other electronic means to provide support and information on an assigned product or service.
• Answer customer inquiries and resolve billing problems and concerns, taking appropriate action to bring issues to closure.
• Maintain customer accounts and records of interactions, including inquiries, complaints, and comments.
• Resolve assigned billing tasks efficiently so General CSRs can complete tickets within reasonable timelines.
• Maintain and manage collections records and activities for delinquent accounts.
• Use knowledge of Healthy Gamer-specific products, services, or other assigned areas of expertise to answer inquiries or route them to the appropriate teams.
• Partner with the Customer Service Manager to resolve disputed payments, uphold billing standards and policies, and evaluate or update those policies as needed.
• Identify and implement process improvements, contributing to a culture of continuous improvement within the team.
• Act as a resource to peers by sharing best practices, offering guidance, and supporting the onboarding and training of new team members.
• Other duties as assigned.

Requirements

• Minimum 1-2 years of financial or billing experience in a service industry; experience in a client facing environment a plus.
• Minimum 1-2 years of client service experience in a service industry; experience in a healthcare service setting a plus.
• Service-oriented and ability to work with customer grievances.
• Understanding of basic accounting and billing principles.
• Excellent written, verbal, and interpersonal communication, including active listening.
• Excellent interpersonal and customer service skills.
• Keen attention to detail and advanced organizational skills.
• Knowledge of—or ability to learn—the relevant product or service area.
• Proficient with relevant tools (Google Workspace, Excel, Slack, Discord, Stripe, HubSpot, etc.) and able to learn new software quickly.
• Strong cross-functional collaboration and organizational skills.
• Thrives in a fast-paced, autonomous, remote environment while staying on top of workload.
• Experience and/or interest in mental health services a plus.

Qualifications

• Minimum 1-2 years of financial or billing experience in a service industry; experience in a client facing environment a plus.
• Minimum 1-2 years of client service experience in a service industry; experience in a healthcare service setting a plus.
• Service-oriented and ability to work with customer grievances.
• Understanding of basic accounting and billing principles.
• Excellent written, verbal, and interpersonal communication, including active listening.
• Excellent interpersonal and customer service skills.
• Keen attention to detail and advanced organizational skills.
• Knowledge of—or ability to learn—the relevant product or service area.
• Proficient with relevant tools (Google Workspace, Excel, Slack, Discord, Stripe, HubSpot, etc.) and able to learn new software quickly.
• Strong cross-functional collaboration and organizational skills.
• Thrives in a fast-paced, autonomous, remote environment while staying on top of workload.
• Experience and/or interest in mental health services a plus.

Skills

• Financial or billing experience in a service industry.
• Client service experience in a service industry.
• Customer service skills.
• Basic accounting and billing principles.
• Written, verbal, and interpersonal communication skills.
• Attention to detail and organizational skills.
• Product or service area knowledge.
• Use of relevant tools (Google Workspace, Excel, Stripe, HubSpot, etc.).
• Collaboration and organizational skills.
• Remote work experience.
• Interest in mental health services.

Benefits

• Part-time position (up to 25 hours weekly).
• Flexible hours.
• Flexibility to adjust from part-time to full-time in the future, based on business needs.
• Training schedule: Within normal business hours, approximately one week, M-F for 3-4 hours a day (~10am-2pm CST).

Pay

• Not specified.

Schedule

• Part-time position (up to 25 hours weekly).
• Flexible hours.
• Flexibility to adjust from part-time to full-time in the future, based on business needs.