Customer Service Representative - Billing II (Bilingual - English/Spanish)

About the role

The Billing Customer Service Representative II position is available for bilingual individuals fluent in both English and Spanish. This role is a full-time position starting on August 10th.

Responsibilities

• Provide information to members to help them make informed decisions about their health care.
• Support members by guiding them through issues and providing resolutions.
• Handle a high volume of calls related to patient bill balances, payment plans, credit card payments, and general customer concerns.
• Evaluate and respond to billing inquiries, including insurance billing and updating invoices.
• Research, troubleshoot, and resolve complex billing issues and customer complaints.
• Maintain a tracking log of all patient contacts.
• Perform additional projects or tasks as needed.
• Maintain compliance with HIPAA regulations at all times.

Qualifications

• High School Diploma or GED (or higher)
• At least 2 years of experience working in a call center handling a high volume of inbound calls.
• At least 2 years of experience in a medical office or health care setting, analyzing and resolving customer health care concerns.
• Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
• Proficiency in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Proficiency in using computers and Windows PC applications, including navigating and learning new and complex computer system applications.
• Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
• Proven conflict management skills, including the ability to resolve stressful situations.
• Must be 18 years or older.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs.
• An annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.