Customer Service Representative - Billing II

About Our Client

This organization operates within the healthcare industry, focusing on supporting members in navigating their health care plans. It addresses the challenge of providing clear, compassionate guidance to individuals to help them access appropriate care efficiently. The company serves a nationwide member base through a call center that manages escalated billing and health care inquiries.

About the Opportunity

The Customer Service Representative - Billing II role is designed to deliver empathetic and informed assistance to members regarding their health care billing questions. This position plays a critical role in resolving complex issues, facilitating member understanding of their plans, and supporting access to appropriate care. The role requires handling a high volume of calls daily and contributes directly to member satisfaction and clarity in billing matters.

Responsibilities

• Provide information and support to members to help them make informed health decisions
• Handle 50 to 70 caller interactions daily, addressing escalated billing issues
• Deliver compassionate and empathetic customer service
• Resolve complex health care and billing concerns clearly and positively
• Participate actively in training programs and maintain proficiency in call center protocols
• Work assigned shifts between 8:30 AM and 8:00 PM ET, Monday through Friday
• Occasionally work overtime as business needs require

Requirements

• Ability to work full-time, Monday through Friday, with 9-hour shifts including breaks
• Availability to attend initial training programs with specified schedules for approximately 90 days
• Capability to manage extended phone interactions and diverse caller communication styles
• Flexibility to work one of several shifts between 8:30 AM and 8:00 PM following training

Pay Range and Compensation Package

Pay starts at $17.20 per hour or more, based on relevant skills, experience, education, and certifications. Eligibility for annual performance-based bonus compensation.

Benefits & Perks

• Medical, dental, vision, and supplemental health insurance starting on day one for full-time employees
• Well-being programs including mental health support
• Paid time off including vacation, health/flex time, six holidays, and one personal day
• Financial benefits such as 401(k) with company match, employee stock purchase plan, and financial coaching
• Life and disability insurance with buy-up options
• Flexible spending accounts
• Education assistance and career advancement opportunities
• Annual incentive plans and matching gifts program

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.