Customer Service Representative (Bilingual: English / Spanish) On-Site

Join a world-class team in Charlotte, NC as a Bilingual Customer Service Representative at Concentrix. Deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands in an inclusive, award-winning culture. Military veterans are encouraged to apply.

About the role

As a Customer Service Representative (Bilingual: English/Spanish) on-site, you’ll join a diverse team where all members contribute to and support each other’s success. Together, we serve as the intelligent transformation partner for global brands, delivering tech-powered customer experiences.

Responsibilities

• Welcome customers to the brand and its products
• Handle multiple call types from North American members and address general customer inquiries clearly and professionally
• Assist customers with navigation, roadside assistance, vehicle warranty, and recalls while making tailored product recommendations
• Listen attentively to members’ needs, demonstrate empathy, and build rapport
• Deliver expert customer experiences with a positive attitude

Requirements

• Ability to read, write, and speak Spanish and English fluently
• 1 year of customer service experience (retail, restaurant, or call center experience is beneficial)
• High school diploma or equivalent
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Computer proficiency, including knowledge of Windows-based applications

Benefits

• Base salary range: $20–$23/hour (plus incentives aligned with individual and company performance)
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Paid time off, holidays, and training days
• Registered Retirement Savings Plan
• Lucrative employee referral bonus opportunities
• Paid training and performance-based incentives

Career Growth

At Concentrix, about 80% of managers and leaders are promoted from within. We offer no-cost learning and leadership development programs to support your career and personal growth.

Work Environment

A modern, state-of-the-art office setting with advanced technologies and a collaborative team.

We accept applications on an ongoing basis for immediate and future opportunities. Only applicants legally authorized to work in the United States will be considered. Must reside in the U.S. or have a valid U.S. address.