Customer Service Representative (Bilingual: English / Spanish) On-Site

About the role

A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Customer Service Representative position at Concentrix is the right place for you!

Responsibilities

• Welcome customers to the brand and our variety of products
• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
• Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs
• Listen attentively to our Members' needs, while demonstrating empathy and building rapport
• Deliver expert customer experiences… with a smile

Requirements

• The ability to read, write, and speak Spanish and English Fluently
• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based application)

Qualifications

• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction

Skills

• Fluency in Spanish and English
• Customer service experience
• Fast-paced multi-tasking skills
• Computer proficiency

Benefits

• Base salary range: $20 - $23/hr.
• Benefits available to eligible U.S. employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days.
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan
• Paid PTO and holidays
• Medical, dental, and vision insurance
• A comprehensive Employee Assistance Program (EAP)

Pay

Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Schedule

Work is generally sedentary in nature.