Customer Service Representative (Bilingual)

About the role

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success.

Pay

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling movement into opportunities across eleven brands nationwide
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plan with generous company match
• Company-sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits: dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources, life coaching, and more for you and family members through Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through Discount Marketplace
• Paid time off starting at 12 days in your first year, growing with tenure

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business
• Review, validate, and process customer transactions with accuracy
• Maximize customer success by offering personalized financial services that fit their lifestyle
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
• Build new business by completing daily call campaigns
• Assist in customer account management and collections by accepting payments and managing customer appointments
• Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing
• Participate in in-store and community events
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
• Engage in ongoing training and stay current on product and process changes
• Work efficiently in a dynamic, fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week)

Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated)
• Background check required (conducted in accordance with applicable law)
• Ability to meet physical demands: frequently remaining in a stationary position including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; operating mechanical controls such as a keyboard

Preferred qualifications

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) — a plus and may be required for certain locations

Workplace awards & recognition

Recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.

Our purpose

The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., providing customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. CCF is steadfast in its commitment to help people across the country get access to the short-term financial services they need when they need it the most.