Customer Service Representative (Bilingual)

About the Role

As a Customer Service Representative (CSR) at TitleMax in Tomball, TX, you’ll help people in your community access essential financial solutions. You’ll build connections with a diverse customer base, process transactions (check cashing, money transfers, payments), and provide exceptional in-store experiences. This entry-level role offers hands-on training, coaching, and opportunities for advancement within a fast-growing, impact-driven company.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services tailored to customer needs.
• Enter and maintain customer information in the Point of Sale (POS) system.
• Conduct daily call campaigns to build new business.
• Assist with account management and collections, including accepting payments and managing appointments.
• Perform duties outside the office, such as vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain store appearance and cleanliness standards.
• Follow office security protocols and manage vault/cash drawer as needed.
• Ensure compliance with company policies and local/state/federal regulations.
• Engage in ongoing training and stay updated on product/process changes.
• Work efficiently in a fast-paced environment, managing multiple tasks.
• Maintain a full-time schedule with regular, in-person attendance, including weekends.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Attention to detail and accurate data entry skills.
• Proficiency with phones, POS systems, Microsoft Office, and computers.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated).
• Ability to pass a background check.
• Physical ability to stand up to 90% of the time, lift up to 25 pounds, and operate mechanical controls.

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling or vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits

• Paid on-the-job training and comprehensive new hire program.
• Access to a robust learning management system for professional and personal development.
• Cross-brand training opportunities across eleven brands.
• Enrollment in a Key Holder Program for leadership development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance options with telemedicine and HSA/FSA.
• 401(k) with generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources and Employee Assistance Program.
• Discount Marketplace for nationwide and local retailers.
• Paid time off starting at 12 days in the first year.

Pay

The hourly wage for this position is $15.00 per hour.

Schedule

Full-time, minimum 40 hours per week, including weekends. Store hours and schedules may vary.