Customer Service Representative (Bilingual)

About the role

The Customer Service Representative (CSR) position offers an opportunity to help customers access financial solutions tailored to their needs. This role plays a crucial part in a high-performance environment, fostering strong customer connections and ensuring smooth transaction processing.

Responsibilities

• Connect with customers to build lasting relationships and encourage repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to meet customers' lifestyles.
• Enter and maintain customer information into a Point of Sale (POS) system with precision and integrity.
• Maximize customer success by completing daily call campaigns and assisting in account management and collections.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing.
• Engage in in-store and community events to enhance the customer experience.
• Maintain the store's appearance and adhere to cleanliness standards.
• Conduct opening and closing procedures, including managing vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant laws and regulations.
• Participate in ongoing training to stay updated on product and process changes.
• Work efficiently in a dynamic and fast-paced environment, managing multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• A valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Nice to Haves

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).