Customer Service Representative (Bilingual)

About the role

As a Customer Service Representative (CSR) at Titlemax in Balch Springs, TX, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll build connections with a diverse customer base, process transactions (check cashing, money transfers, customer payments), and provide exceptional in-store experiences. The role offers hands‑on training, coaching, and development, with many senior leaders having started in this position.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing.
• Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week).

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• Ability to meet the physical demands of the position, which frequently includes remaining in a stationary position, standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls such as a keyboard.

Skills

• Experience in check cashing, document verification, and/or money order processing (preferred).
• Prior cash handling, cash drawer/vault management experience (preferred).
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules for professional and personal development.
• Cross‑brand training enabling movement into opportunities at any of the eleven brands nationwide.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous Company match program.