Customer Service Representative - Best Friends Pet Hotel

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications

• Possess a love of animals
• Displays a professional manner at all times
• Able to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Correctly identifies animal body language/behavior
• Follows safe handling procedures
• Checks in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Works both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communicates with management and other team members

Compensation and Benefits

Compensation for this position is $18.00 per hour. Actual compensation will be based on experience, qualifications, skills, and other job-related factors permitted by law. Associates may also be eligible for additional compensation opportunities, where applicable. Benefits may include medical, dental, vision, paid time off, and 401(k) eligibility.