Customer Service Representative - Beavers Bend State Park

Responsibilities

• Takes messages and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Checks guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collections charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Aids in gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Requirements

• Must be at least 18 years of age.
• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Qualifications

None specified.

Skills

Customer service skills, communication skills, basic computer skills, ability to handle cash transactions, and knowledge of local area attractions and recreational activities.

Benefits

None specified.

Pay

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Schedule

Full-time schedule with potential for flexible hours, including holidays, weekends, or events, based on the needs of the agency.