Customer Service Representative (BankCard)
First Hawaiian Bank · Honolulu, HI · 1 mo ago
On-siteCustomer Service$16.33–$23.42/hrFull-time
Responsibilities
- Provide information and assistance to ATM, credit, and debit card customers via incoming telephone and email inquiries.
- Operate various programs and systems to assist and facilitate the servicing and production of credit/debit/ATM cards and PINs.
- Perform various ATM/debit/credit card-related maintenance tasks such as address corrections, blocking and unblocking accounts, and assisting with removing fraud alerts.
Qualifications
- A High School Diploma or equivalent required.
- A Bachelor’s degree in a business or communications field preferred.
- One year of experience in a customer service role required, preferably in a call center environment.
- Banking experience preferred.
- Possesses excellent verbal communication skills.
- Able to troubleshoot and identify root causes in problem solving.
- Excellent organizational skills required.
- Able to handle confidential matters judiciously.
- Proficient with Microsoft 365 programs.
- Proficiency in basic computer programs and able to operate office equipment including but not limited to fax, scanner, typewriters, copier etc.
- Able to type a minimum of 35 wpm and use a 10-key by touch.
- Able to handle multiple tasks simultaneously and prioritize assignments.
- Able to work independently and highly motivated.
Compensation
The hourly salary range for this role is $16.33- $23.42/hr; commensurate with experience.