Customer Service Representative - Automotive Manufacturing

Responsibilities

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements
• Cordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge: EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process
• Create CMF, MRF and PQR
• Involvement in CFT, Operations and customer meetings

Qualifications

• Bachelor’s degree optional/ideal
• 2 years’ minimum manufacturing industry work experience in Customer Service-related position
• Experience from automotive manufacturing highly ideal
• Excellent communication (verbal and written), interpersonal and organizational skills required

Pay

We offer competitive compensation and benefits packages tailored to our employees' needs.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate the needs of the customer base.

Benefits

We provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Skills

Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this role.

Benefits

Our company offers a supportive and inclusive workplace culture where employees can thrive and grow professionally.