Customer Service Representative - Austell, GA

About the role

Empire Distributors Inc, a leading beverage distributor, is seeking a Customer Service Representative.

Responsibilities

• Supports Empire sales representatives by researching products, customer history, pricing, and account information and relaying findings as needed.
• Processes all necessary paperwork and correspondence to establish and maintain customer accounts.
• Performs electronic entry and maintenance of customer account information within company systems.
• Communicates with customers by phone, email, and in person to receive and process orders, answer product, pricing, delivery, and account-related inquiries, and resolve customer concerns in a timely and professional manner.
• Maintains control and processes actions involving order voids, return orders, call backs, check remotes, and invoices not routed.
• Maintains files and records for customer documentation, correspondence, and account activity.
• Completes paperwork for order pickups, no-charges, credits, routine product orders, and other customer service transactions.
• Updates customer files and information as needed to ensure accuracy.
• Addressees customer complaints concerning billing, product availability, deliveries, or services rendered.
• Refers service failures and unresolved customer concerns to the appropriate sales representative or manager.
• Affords assistance with daily, weekly, and monthly reports and distribution.
• Utilizes Microsoft Office applications, SAP, camera systems, and other company software to perform job duties efficiently.
• Maintains confidentiality of customer and company information.
• Performs other duties and special projects as assigned by the Customer Service Manager or Company Leadership.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Qualifications

• To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
• The ability to navigate SAP software as well as ProDiver business intelligence software is required.

Benefits

Empire Distributors Inc offers excellent benefits, competitive wages, and potential for growth opportunities.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Skills

None specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.