Customer Service Representative (Aug 31 start, 6-month Contract)

About the role

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT!

Responsibilities

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Requirements

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• Able to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Able to learn new software programs and adapt quickly to new processes
• Technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Qualifications

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience

Skills

• Have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Able to learn new software programs and adapt quickly to new processes

Benefits

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• Able to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Able to learn new software programs and adapt quickly to new processes
• Technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Pay

Contract Hourly Pay Range: $19.80 USD - $19.80 USD

Schedule

Hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Benefits

Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
Impactful projects that shape the future of our organization
Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
Flexible work arrangements and a supportive work-life balance

Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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