Customer Service Representative

Responsibilities

• Process orders, quotations, returns, credits, invoices, and other shipping documents.
• Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization.
• Perform varied and diverse office clerical duties, including answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.
• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Congnorate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Aid in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes.
• Process emergency orders.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• One year customer service experience preferred.

What You Can Expect

• This is a hybrid position, but will require 100% on-site presence for a minimum of the first 3 months during training.
• Once training is complete, you will shift to a schedule of 2 days in office, 3 days working from home.
• This hybrid arrangement is subject to change at any time.
• The training schedule is M-F 8am-5pm - hours after training are 9am-6pm with a possible rotating shift of 10am-7pm.

Pay and Benefits

• Pay Range: $21-23/hr + bonus opportunity.
• EEO/M/F/Vet/Disability.