Customer Service Representative
WSP is searching for Full-Time Customer Service Representatives who are passionate about solving problems and enjoy providing excellent customer service.
About the role
Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path.
Only local candidates are being considered.
Schedule
- Regular shift: Monday through Friday, 8:45 AM – 5:15 PM (exceptions during higher volume times of the year)
- 5 days, 40 hours per week
Training: Class start date 08/17/2026, approximately 4 weeks long, 8:45 AM – 5:15 PM daily.
Location: Training will be held at 890 Remote Circle, Englewood, CO 80112 for 30 days, then agents will move to a hybrid opportunity. You should have a quiet, dedicated workspace free from distractions. Internet must support both business and household needs.
Pay
- Hourly pay-rate: $21.44 per hour
- Bilingual hourly rate: $22.07 per hour
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
Responsibilities
- Provide friendly and efficient support to customers to exceed satisfaction goals
- Manage call times and navigate multiple software applications to document and analyze information effectively
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Active Listening
- Computer Proficiency
- Multi-monitor Navigation
- Bilingual English/Spanish (preferred for higher pay rate)
- Call Center Operations
- Data Entry
- KPI Management
Benefits
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include:
- Medical, dental, vision, disability, and life coverage
- Retirement savings
- Paid sick leave
- Paid vacation (or other personal time)
- Paid parental leave
- Paid time off for bereavement, voting, and/or attendance at naturalization proceedings