Customer Service Representative
About the role
The Customer Service Representative position at XPO requires 2 years of customer service experience, strong computer, typing, and 10-key skills, and experience with Microsoft Office. Preferred qualifications include transportation experience, excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Absorb and assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
- Process over, short, and damaged freight and related documentation for customer resolution
Requirements
Available to work a variety of shifts, including days, evenings, nights, and weekends. Must be able to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
Qualifications
Minimum qualifications include 2 years of customer service experience, strong computer, typing, and 10-key skills, and experience with Microsoft Office. Preferred qualifications include transportation experience, excellent verbal and written communication skills.
Skills
Must have strong computer, typing, and 10-key skills, and experience with Microsoft Office. Preferred qualifications include transportation experience, excellent verbal and written communication skills.
Pay, Benefits and More
- Pay starts at $22.10 per hour
- Shift: 1600 - 2030
- Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week