Customer Service Representative

About the role

Does a job that gives you unlimited opportunities to expand your knowledge and experiences appeal to you? Are you a people person? Do you have a good attitude, work ethic, and attendance? If so, becoming a multifamily leasing agent might be the job for you! We are a fun, team-oriented company—the largest property management company in Springfield—with over 40 years in business. We promote from within and have lots of fun along the way!

Responsibilities

• Respond effectively to inquiries and current residents
• Utilize sales skills to demonstrate market-ready product
• Monitor phone and office walk-in traffic at the property via guest cards and logs
• Prepare reports and communicate with Property Manager on daily activity or ideas to promote leasing results
• Prepare lease renewal notices
• Perform lease administration
• Set up and maintain lease files
• Perform other job-related duties as required

Requirements

• Excellent communication and interpersonal skills
• Strong organizational and task management skills
• Ability to efficiently and successfully complete several tasks on a daily basis
• Proven ability to follow detailed directions and processes
• Proficiency in computer skills, especially in MS Word and Excel
• Ability to learn and comply with industry legal requirements, especially related to federal and local Fair Housing Laws

Benefits

• Paid Time Off (PTO) from your start date
• Monthly Bonuses
• Mileage Reimbursement
• Paid Holidays (Observed)
• Health Consumer Cooperative/ICHRA
• Flexible Spending Account
• Life Insurance
• Dental and Vision Insurance
• Optional Supplemental Insurance
• Optional 401K

Leasing or sales experience is a plus, but not required.