Customer Service Representative

Key Duties and Responsibilities

• Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
• Generate return authorizations, and credit explanations at the direction of Invoice manager.
• Ensure all items are invoiced with proper quantities and prices to customers.
• Monitor customer shorts and communicate with customers.
• Assist in day-to-day operations of all order processing.
• Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
• Schedule delivery appointments for orders that arrive during shift.
• Fill out and organize daily SQF documentation and shipping reports.
• Resolve issues for customer orders in a timely manner.
• Follow up with warehouse to make sure orders go out on time.
• Provide customer support via email, phone and fax when necessary.
• Solve and investigate customer issues.
• Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
• Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

Required Skills/Abilities

• Daily communication with customers
• Positive and professional attitude towards customers and coworkers
• Able to work independently and as part of a team with little to no supervision
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office equipment and applications (i.e. Calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality

About Us

Wonder Meats Inc. has been family owned and operated since 1971. Since then, we’ve honed our craft to become a leading manufacturer of quality meat products. We are now on our third generation of leadership and continue to operate based on the same core values of our founder – Quality, Consistency, and Dedication.