Customer Service Representative
About the role
Window Genie, a Neighborly company, is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting. As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism.
Responsibilities
- Answer inbound phone calls.
- Provide job estimates/quotes for services and close the sale.
- Manage and enter all data into the point-of-sale system.
- Be willing to specialize in our systems.
- Schedule and communicate all jobs, callbacks, delays, and estimates with customers and service professionals.
- Educate customers about service verticals, upsell opportunities, and follow up for all services.
- Make outbound service reminder phone calls to customers.
- Manage all phone calls, emails, and office calendars.
- Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
- Aid the owner in all customer-facing and internal services of the business.
Requirements
- Experience in Administration, inside sales, and Customer Service Representative roles.
- Strong written and verbal communication skills.
- Detail-oriented with strong data entry skills.
- Professional appearance and personality.
- Team player who can work independently.
- Prior experience for a home service provider is a plus.
Qualifications
The job requirements listed in this job description are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable, please apply. Applying gives you the opportunity to be considered.
Skills
Not specified.
Benefits
Not specified.
Pay
$16 to $18 an hour
Schedule
9am to 4pm Monday through Friday
Benefits
Temporarily Remote until office space is acquired
Apply
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