Customer Service Representative

About the role

WIN Waste Innovations is seeking a Customer Care Agent to manage a high volume of incoming calls from customers. The role involves navigating multiple systems to answer questions and resolve issues.

Responsibilities

• Manage a high volume of incoming calls from customers
• Navigate multiple systems to assist with customer inquiries and issue resolution
• Communicate effectively and professionally in a conversational manner
• Remain calm, cool, and collected in a fast-paced, ever-changing environment

Requirements

• Ability to quickly assess information and make decisions
• Effective multi-tasking and quick navigation of multiple systems
• Excellent verbal, written, and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable
• Maintain a positive work environment by interacting positively with all stakeholders

Qualifications

• Ability to quickly assess information and make decisions
• Effective multi-tasking and quick navigation of multiple systems
• Excellent verbal, written, and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable
• Maintain a positive work environment by interacting positively with all stakeholders

Skills

• Communication skills
• Problem-solving skills
• Time management skills
• Computer literacy (Microsoft Office)

Benefits

• Industry-leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental leave program
• Inclusive culture
• Employee engagement events
• Employee resource groups

Pay

Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Also includes Company match on 401K, Paid Vacation, Holidays, and Personal Days. Benefits may vary by site.

Schedule

Hours and schedule details are not specified but are typically standard office hours.