Customer Service Representative
Western & Southern Financial Group · Cincinnati, OH · 3 days ago
On-siteCustomer ServiceFull-time
Duties and Responsibilities
- Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
- Identifies cross selling opportunities while servicing the client using tailored approaches.
- Provides professional, effective, courteous service using customer service techniques and solid judgement.
Desired Competencies and Skills
- Proven effective customer service skills.
- Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.
- Proficient in ability to use multiple computer systems with ability to multi-task.
- Ability to adapt to changing client needs and process improvement changes.
Why Work for Us
- Paid time off increasing with tenure.
- Tuition reimbursement and individualized career development plans.
- Medical, dental, vision, and life insurance.
- 401(k) savings plan with pension options.
- Parental leave and maternity leave with a 4-week transition back to work.
- Access to on-site amenities like a fitness center, cafeteria and more.
- Extensive employee discount program.