Customer Service Representative
Western Heating, Air, & Plumbing · Sandy, UT · 7 mo ago
Customer ServiceFull-time
Job Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain personal and team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Schedule
11:30am - 8pm during the summer (until September)
10:30am - 7:00pm (September - May)
Weekends (Rotating Saturdays)
Benefits
- Work Life Balance: Support for your family life
- Benefits: Almost 100% healthcare premiums paid by us, 50% for your family!
- Retail Plan: 401k with company match
- Paid Time Off: 13 vacation days + 6 paid holidays!
- Career Growth: Clear path for advancement within the customer service department or other departments