Customer Service Representative

About the role

Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card. In this role, you will support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Interact with customer service team and perform moderately complex customer support tasks. Manage risk by following all policies and procedures and staying abreast of changes to them. Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed.

Responsibilities

• Support customers with empathy regarding financial products and services through various communication channels.
• Perform moderately complex customer support tasks.
• Manage risk by following all policies and procedures and staying abreast of changes to them.
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed.

Requirements

• 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment.
• Good analytical skills with high attention to detail and accuracy.

Qualifications

• Ability to negotiate, influence, and collaborate to build successful relationships.

Skills

• Ability to work effectively in structured but flexible, adaptable and changing, call center environment.
• Good analytical skills with high attention to detail and accuracy.

Benefits

Wells Fargo offers a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. You will also be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Additionally, Wells Fargo is recognized for its commitment to diversity and inclusion, and provides resources and support to foster a diverse and inclusive workplace.

Pay

The pay for this role is competitive and is determined based on a variety of factors including your qualifications, experience, and market conditions.

Schedule

The regular work schedule for this role is Monday-Friday 8:00am-4:30pm (5 weeks). Your regular work schedule will be based on business need and may include working some weekends and some holidays. You must work on-site at the location posted. You must work on-site at the location posted.

Small Business Card M - Sat

Additional hours may be required to meet business needs. The schedule for this role is Saturday 5:00 am - 9:00 pm MST.

Job Expectations

• Must be able to attend full duration of required training period.
• Training schedule: Monday-Friday 8:00am-4:30pm (5 weeks).
• Your regular work schedule will be based on business need and may include working some weekends and some holidays.
• Must work on-site at the location posted.
• Must work on-site at the location posted.
• Small Business Card M - Sat 5:00 am - 9:00 pm MST.

Posting End Date

9 Jul 2026

Equal Opportunity Employer

We Value Equal Opportunity. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.