Customer Service Representative

About the Company

Weather Tite Windows is a specialized home improvement company based in Tampa, Florida, providing replacement windows and doors for residential and commercial properties throughout the Tampa Bay area. Since our founding in 2006, we have focused on providing high-quality, energy-efficient solutions designed to withstand Florida’s unique climate. We foster a collaborative culture where team members support one another, and leadership is personally invested in mentorship and professional development.

About the Role

Weather Tite Windows is seeking a Customer Service Representative to serve as the primary engine for sales growth by managing 75 inbound calls per day to qualify leads and schedule appointments. This role reports to our Office Manager and ensures high-level accuracy in lead documentation and seamless coordination between homeowners and the sales team. You will directly contribute to the success of Weather Tite Windows by maintaining confident and professional communication.

Responsibilities

• Maintain confident, professional, and empathetic communication when interacting with homeowners, contractors, and third-party partners.
• Qualify leads by assessing customer needs and provide sales teams with key neighborhood data, such as flood zones and past project history, to help them prepare for consultations.
• Execute established communication scripts with precision to ensure consistent brand messaging and maximize appointment setting rates.
• Identify and escalate complex customer concerns or high-priority leads to relevant leadership to ensure rapid resolution.
• Assess customer needs accurately to ensure that sales representatives are matched with high-value opportunities.
• Seamlessly schedule and coordinate sales consultations between homeowners and the field sales team to maintain an active project pipeline.
• Forward calls effectively to the correct departments, ensuring that all customer inquiries—from warranty claims to sales—reach the appropriate team without delay.
• Manage up to 75 inbound calls per day, serving as the primary engine for sales growth by qualifying residential and commercial leads.

Requirements

• Demonstrated ability to learn and navigate complex CRM systems, with a preference for candidates experienced in HubSpot.
• Proven aptitude for mastering modern office phone systems and maintaining high engagement levels across a high volume of inbound calls.
• High-level attention to detail.
• A motivated self-starter who can maintain high productivity and meet daily call targets with minimal supervision.

Candidates from hospitality, healthcare, construction, real estate, retail, and restaurants are encouraged to apply!

Logistics

• Reports to Office Manager.
• On-site in Tampa, FL.
• Willingness to undergo a drug test prior to employment.

Pay

$21.00 - $24.00 per hour.

Benefits

• 401(k) with Safe Harbor Match: eligible after just 3 months, with a company match of up to 4%.
• PTO starting at 10 days and scaling up to 17 days annually.
• All major federal holidays observed, plus extended long weekends throughout the year.