Customer Service Representative

About the role

Waterway is hiring Customer Service Associates at multiple locations across Chesterfield, Woodsmill/Town & Country, Westport, and O'Fallon. Join our dynamic team where every day is an opportunity to shine!

Responsibilities

• Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Identify customer needs and present complimentary solutions for car wash services.
• Identify customer wash frequency and needs, effectively present options and the benefits and value of membership for Clean Car Club.
• Offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean, and organized environment by ensuring the gas pump islands, payment terminal, and entrance to the tunnel are tidy.
• Stock and organize convenience store merchandise, keep displays clean and well-presented, and take inventory as directed.
• Ensure point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including safety protocols.
• Perform various administrative tasks such as making bank deposits, picking up or delivering supplies, and meeting customer demand and store staffing needs.
• Perform other functions as identified and directed by management.

Qualifications

• Be friendly and engaging.
• A positive attitude and a will to succeed.
• No experience required, but experience in customer service, retail, or sales is preferred.
• Current and valid drivers’ license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.