Customer Service Representative

About the role

Waterway is hiring Customer Service Associates at multiple locations including Greenwood (Denver Tech Center), Lone Tree, Meridian, and Foxfield. Join our dynamic team where every day is an opportunity to shine!

Responsibilities

• Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and respond to their needs.
• Identify customer needs and present complimentary solutions for car wash services and memberships.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals.
• Maintain a safe, clean, and organized environment by ensuring the gas pump islands, payment terminal, and entrance to the tunnel are tidy.
• Keep convenience store merchandise stocked and organized, displays clean and well-presented.
• Take inventory of merchandise levels as directed by store management.
• Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.
• Perform various administrative tasks such as making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Perform other functions as identified and directed by management.

Qualifications

• Be friendly and engaging with a positive attitude and willingness to succeed.
• No experience required, but experience in customer service, retail, or sales is preferred.
• Current and valid drivers' license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Benefits

Compensation: Average $23/hour ($19/hr base + up to $5/hr sales bonus)

Schedule: Flexible schedules including daytime, evening, mid-week, and weekend shifts that suit your availability.

Locations: Positions available at Denver Tech Center, Lone Tree, Meridian, and Foxfield.

Perks and Discounts: Free carwashes plus fuel and retail store discounts.

Tuition Assistance Program: Up to $10k/year in Tuition Assistance Bonus.

Advancement and Cross Training: Highly structured promotional path with cross training opportunities.

Promote from within culture: Advancement opportunities within the company.

Equal Opportunity Employer: Waterway is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.