Customer Service Representative

Qualifications

• Be friendly and engaging!
• A positive attitude and a will to succeed!
• No experience required.
• Experience in customer service, retail, or sales preferred.
• Current and valid drivers’ license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales;
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Car Washes – identify customer needs and present complimentary solutions.
• Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
• Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Variety of other functions as identified and directed by management.

Physical Requirements

• Periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level.
• Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement.
• Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Far and near visual acuity, peripheral vision and depth perception.
• Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Cognitive – perform arithmetic calculations and operate data entry devices.
• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.