Customer Service Representative

About the role

Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Car Washes – identify customer needs and present complimentary solutions.
• Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
• Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Variety of other functions as identified and directed by management.

Requirements

• Be friendly and engaging!
• A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.
• Minimum Requirements: Current and valid drivers’ license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Qualifications

• Be friendly and engaging!
• A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.
• Current and valid drivers’ license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales;
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Skills

• Customer service skills
• Sales skills
• Organizational skills
• Attention to detail
• Communication skills

Benefits

• Free carwashes
• Fuel and retail store discounts
• Tuition assistance program
• Promotion from within culture
• Structured promotional path
• Management development program

Pay

Average $21/hour ($18/hr base + up to $5/hr sales bonus)

Schedule

Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location

Waterway Kirkwood - 10850 Manchester Rd. Kirkwood, MO 63122. Other locations across St. Louis available.

EEO Statement

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.