Customer Service Representative

Qualifications

Be friendly and engaging! A positive attitude and a will to succeed! No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements: Current and valid drivers’ license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions.

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
• Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Variety other functions as identified and directed by management.

Physical Requirements

• Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
• Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level.
• Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement.
• Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.