Customer Service Representative

About The Role

Gill Hauling is seeking a Customer Service Representative to join their team. The ideal candidate should have previous customer service experience (though not required), strong verbal and written communication skills, the ability to multitask and work in a fast-paced setting, proficiency in Microsoft Office and customer service software, problem-solving and conflict-resolution skills, and a high school diploma or equivalent.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Resolve customer issues efficiently and professionally
• Maintain customer records and update account information
• Collaborate with other departments to address customer concerns
• Follow company policies and procedures to ensure customer satisfaction

Qualifications & Skills

• Previous customer service experience preferred (but not required)
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced setting
• Proficiency in Microsoft Office and customer service software
• Problem-solving and conflict-resolution skills
• High school diploma or equivalent (college degree a plus)

Benefits

• Competitive salary & performance bonuses
• Health, dental, and vision insurance
• Paid time off & holidays
• Career growth opportunities
• Employee discounts & perks