Customer Service Representative

Who We're Looking For

We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow, especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.

Key Responsibilities

• Answer incoming calls and provide exceptional service to new and existing customers
• Schedule and dispatch service calls for both HVAC and generator technicians
• Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
• Accurately enter service and registration data into ServiceTitan
• Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
• Greet visitors and route calls or messages to appropriate team members
• Cookier deliveries and express mail (FedEx, UPS, etc.)

What You Bring To The Team

• A friendly, professional personality with strong phone communication skills
• Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
• Tech-savvy with the ability to quickly learn and adapt to new computer systems
• An openness to growth and a proactive mindset toward using AI tools as they become more integrated
• Strong problem-solving skills and a collaborative approach to supporting team success
• Comfortable making outbound calls and conducting light sales/upselling when appropriate
• Experience working with permits or as a permit technician is preferred
• Spanish-speaking is a plus

Why Join Our Team

• Advancement opportunities
• Health (95% covered by employer), Dental, and Vision insurance
• 6.5 days Paid Vacation
• 11 Paid Holidays
• Sick Time accrued at 1 hour per 40 hours worked
• 401k with 4% company match