Customer Service Representative

Responsibilities

• Provide best-in-class customer service
• Achieve and maintain quality assurance standards
• Strong active listening skills to properly interpret and resolve customer requests
• Take ownership during customer interactions and achieve first-call resolution outcomes
• Calculate and explain customer disbursements
• Process sales-related work orders
• Generate revenue reports
• Prepare correspondences for internal and external customers
• Interpret and explain contract terms
• Diffuse difficult customer interactions
• Liaise with key departments to coordinate sales-related activities
• Participate in special projects as requested

Requirements

• Ability to work one weekend day (Saturday or Sunday) per week
• Bachelor’s degree from an accredited college or university, or equivalent applicable experience
• Minimum of 1-2 years of customer service experience
• Excellent English verbal and written communication skills
• Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus