Customer Service Representative
Job Summary
WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional career opportunities with a supportive work environment and comprehensive benefits.
About the Role
As a CSR, you serve a valuable role in the branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
Responsibilities
- Serve as a point of contact for customers, handling inquiries and transactions efficiently and accurately.
- Provide a positive customer experience by maintaining a friendly and courteous demeanor.
- Adhere to bank policies and procedures to ensure compliance with federal regulations.
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
- Use multiple computer systems and adapt to change as needed.
Requirements
- A high school diploma or equivalent.
- Basic math skills, 10-key, and keyboarding proficiency.
- Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
- Well-developed smartphone and digital channel skills.
- Excellent communication skills and a personable attitude.
- Previous work experience in retail, consumer service delivery, or client relations is preferred.
Qualifications
- Highly developed sense of integrity and strong work ethic.
- Attention to detail and accuracy in service provision.
- Ability to work flexible hours, including weekends.
Skills
- Smile and great attitude.
- Technically savvy.
- Organized and detail-oriented.
- Adaptable to change.
Benefits
- Paid time off for vacation, sick days, and holidays.
- Health insurance.
- Stock options.
- 401(k) plan.
- Paid parental leave.
- Life and AD&D insurance.
- Long-term disability coverage.
- Tuition reimbursement.
- Employee assistance programs.
- Pre-tax health and dependent-care spending plans.
Pay and Schedule
The starting pay rate is USD $18.00/Hr., with the potential to increase to USD $19.47/Hr. based on performance.
Benefits Summary
For more information on benefits, please click here.
EEO Information
We are committed to Equal Employment Opportunity and Affirmative Action. We provide reasonable accommodations for individuals with disabilities and adhere to the Immigration Reform and Control Act of 1986, the Vietnam Era Veterans Readjustment Assistance Act of 1974, and the Americans with Disabilities Act (ADA).