Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to strengthen their community's financial health. The position offers professional growth opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Provide friendly and courteous service while performing efficient and accurate banking transactions.
• Serve as a valuable role in the branch by creating a positive first impression.
• Work Monday through Friday with weekends off.
• Adhere to bank policies and procedures to comply with federal regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Previous work experience in retail, consumer service delivery, or client relations.

Qualifications

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing demeanor, able to build rapport and relationships with clients.
• A great attention to detail and accuracy in providing service.
• Technically savvy, capable of using multiple computer systems and adapting to change.

Skills

• Basic math skills.
• Keyboarding proficiency.
• Microsoft Office tools (Excel, Word, Teams, Outlook).
• Smartphone and digital channel skills.
• Organizational skills.
• Communication skills.
• Outgoing personality.
• Attention to detail.
• Technical aptitude.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability coverage.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Pay and Schedule

• Hourly wage starting at USD $18.70/Hr., with potential for higher rates based on performance.
• Monday through Friday work schedule with weekends off.

Benefits Summary

For more information about WaFd Bank's benefits, please click here.

Equal Employment Opportunity

We are committed to Equal Employment Opportunity and Affirmative Action. We provide reasonable accommodations to qualified individuals with disabilities. For more information, please refer to our EEO Policy Statement.