Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to join their team. With a century of financial leadership and a commitment to serving consumers and business clients across nine Western states, WaFd Bank offers a supportive and engaging work environment.

Responsibilities

• Provide friendly and courteous service through efficient and accurate banking transactions
• Build rapport and relationships with clients
• Adhere to bank policies and procedures to comply with federal regulations
• Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, and service

Requirements

• A high school diploma or equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficiency in standard Microsoft Office tools
• Well-developed smartphone and digital channel skills
• Excellent communication skills and a personable attitude
• Previous work experience in retail, consumer service delivery, or client relations

Qualifications

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• A personable and outgoing demeanor
• A great attention to detail and accuracy in service provision
• Technical savvy and ability to adapt to change

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability coverage
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay and Schedule

Hourly rate: USD $18.00/Hr. USD $19.47/Hr.

Monday through Friday work schedule with weekends off

Skills

• Microsoft Office tools (Excel, Word, Teams, Outlook)
• Smartphone and digital channel skills
• Banking transaction processing
• Customer service and relationship building
• Compliance with federal regulations

Benefits Summary

For more information about WaFd Bank’s benefits, please click here.

EEO Information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure equal opportunity in all personnel actions. For more information, please see our EEO Policy Statement.