Customer Service Representative

About the role

Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is Love What You Do...Make A Difference!

Responsibilities

• Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
• Must be organized and display excellent communication skills and a personable attitude.
• Must adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be able to work flexible hours, including weekends off.
• Must be able to work Monday through Friday.

Qualifications

• Previous work in retail, consumer service delivery, or client relations.
• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing personality.
• A great attention to detail and providing accurate service.
• Ability to use multiple computer systems and adapt to change.

Skills

• Basic math skills.
• Keyboarding skills.
• Microsoft Office proficiency.
• Smartphone and digital channel skills.

Benefits

We are committed to providing all employees with a comprehensive benefits package, including paid time off for vacation, sick days and holidays, health insurance, stock options, a 401(k) plan, paid parental leave, life and AD&D insurance, long-term disability, tuition reimbursement, employee assistance programs, pre-tax health and dependent-care spending plans, and more.

Pay

USD $18.00/Hr. USD $19.47/Hr.

Schedule

Monday through Friday work hours and weekends off.