Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional career opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Serve as a valuable member of the branch team by providing friendly and courteous service while handling banking transactions efficiently and accurately.
• Build rapport and relationships with clients, fostering a positive first impression.
• Adhere to bank policies and procedures to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect and embody WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Previous work experience in retail, consumer service delivery, or client relations is preferred.

Qualifications

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing demeanor, capable of building relationships with clients.
• A great attention to detail and accuracy in providing service.
• Technical savvy, proficient in using multiple computer systems and adaptable to change.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability coverage.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Company Information

WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Their company motto is "Love What You Do... Make A Difference!"

Equal Opportunity Employer

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure equal opportunity in all personnel actions. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes.