Customer Service Representative

About the role

Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is Love What You Do...Make A Difference!

Responsibilities

• Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
• Work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another.
• Start a professional career with Monday through Friday work hours and weekends off.
• Provide opportunity for growth; promoting from within is our top priority.
• Enjoy a comprehensive benefits package including paid time off, health insurance, stock options, 401(k) plan, paid parental leave, life and AD&D insurance, long-term disability, tuition reimbursement, employee assistance programs, pre-tax health and dependent-care spending plans.

Requirements

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• A personable and outgoing nature; able to talk with clients and build rapport and relationships
• A great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

• A high school diploma or approved equivalent
• Basic math skills, 10-key and keyboarding
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
• Well-developed smartphone and digital channel skills
• Must be organized and display excellent communication skills and a personable attitude
• Previous work in retail, consumer service delivery, or client relations

Skills

• Basic math skills
• Keyboarding skills
• Microsoft Office proficiency
• Smartphone and digital channel skills
• Organizational skills
• Communication skills

Benefits

We are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).