Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to strengthen community financial health. The position offers professional growth, a supportive work environment, and competitive benefits.

Responsibilities

• Provide friendly and courteous service through efficient and accurate banking transactions
• Build rapport and relationships with clients
• Adhere to bank policies and procedures to comply with federal regulations
• Reflect corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, and service

Requirements

• A high school diploma or equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficiency in Microsoft Office tools
• Well-developed smartphone and digital channel skills
• Excellent communication and personable attitude
• Previous retail, consumer service, or client relations experience

Qualifications

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• Able to adapt to change and use multiple computer systems

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay and Schedule

Hourly rate: USD $18.00/Hr. USD $19.47/Hr.

Monday through Friday work schedule with weekends off

Benefits Summary

Click here for more information about WaFd Bank’s benefits.

EEO Information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure equal opportunity in all personnel actions.

California Consumer Privacy Act

WaFd Bank complies with the California Consumer Privacy Act (CCPA).