Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to strengthen community financial health. The position offers professional growth, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Serve customers with friendly and courteous service while handling banking transactions efficiently and accurately.
• Build rapport and relationships with clients.
• Adhere to bank policies and procedures to comply with federal regulations.
• Reflect corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools.
• Well-developed smartphone and digital channel skills.
• Organized and excellent communication skills.
• Previous work experience in retail, consumer service delivery, or client relations.

Qualifications

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing demeanor.
• A great attention to detail and accuracy.
• Technically savvy, able to use multiple computer systems and adapt to change.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability coverage.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Company Information

WaFd Bank has been serving consumers and business clients across nine Western states for over a century. The company motto is "Love What You Do... Make A Difference!"

Equal Opportunity Employer

We are committed to Equal Employment Opportunity and Affirmative Action. We provide reasonable accommodations to qualified individuals with disabilities. For more information, please refer to our EEO Policy Statement and California Consumer Privacy Act details.