Customer Service Representative

Starting pay range: USD $18.00/Hr. – USD $19.47/Hr.

About the role

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Our company motto is “Love What You Do…Make A Difference!”

Responsibilities

• Provide a positive first impression through friendly and courteous service
• Perform efficient and accurate banking transactions
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service

Requirements

• High school diploma or approved equivalent
• Basic math skills, 10-key and keyboarding
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
• Well-developed smart phone and digital channel skills
• Organized with excellent communication skills and a personable attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and ability to provide accurate service
• Technically savvy; able to use multiple computer systems and adapt to change
• Must be kind

Qualifications

• Previous work in retail, consumer service delivery, or client relations

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans