Customer Service Representative
Job Summary
Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is Love What You Do...Make A Difference!
About the Role
Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
Responsibilities
- Provide friendly and courteous service to customers
- Perform efficient and accurate banking transactions
- Build rapport and relationships with clients
- Adhere to bank policies and procedures
- Reflect the corporate values and ethics of WaFd Bank
Requirements
- A smile and great attitude
- A highly developed sense of integrity and strong work ethic
- A personable and outgoing demeanor
- A great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and adapt to change
- Must be organized and display excellent communication skills and a personable attitude
- Previous work experience in retail, consumer service delivery, or client relations
Qualifications
- A high school diploma or equivalent
- Basic math skills, 10-key and keyboarding
- Proficiency in standard Microsoft Office tools
- Well-developed smartphone and digital channel skills
- Must be able to adhere to bank policies and procedures
Skills
- Basic math skills
- Keyboarding skills
- Microsoft Office proficiency
- Smartphone and digital channel skills
- Organizational skills
- Excellent communication skills
- Personable attitude
Benefits
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
Pay and Schedule
Hourly rate: USD $18.00/Hr. USD $20.43/Hr.
Monday through Friday work hours with weekends off
Benefits Summary
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EEO Information
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.
California Consumer Privacy Act
WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).