Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional growth opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Serve as a point of contact for customers, providing friendly and courteous service
• Perform efficient and accurate banking transactions
• Build rapport and relationships with clients
• Adhere to bank policies and procedures to comply with federal regulations
• Reflect WaFd Bank's corporate values and ethics

Requirements

• A high school diploma or equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficiency in standard Microsoft Office tools
• Well-developed smartphone and digital channel skills
• Excellent communication and personable attitude
• Previous work experience in retail, consumer service delivery, or client relations

Qualifications

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• A personable and outgoing demeanor
• A great attention to detail and accuracy in service
• Technically savvy, able to use multiple computer systems and adapt to change

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Company Information

WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Their company motto is "Love What You Do... Make A Difference!"