Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen the community's financial health. The position offers professional growth opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Serve as a positive first impression by providing friendly and courteous service during banking transactions.
• Perform efficient and accurate banking transactions using multiple computer systems.
• Adhere to bank policies and procedures to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Previous work experience in retail, consumer service delivery, or client relations is preferred.

Qualifications

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing demeanor, capable of building rapport and relationships with clients.
• A great attention to detail and accuracy in providing service.
• Technical savvy and ability to adapt to change.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability coverage.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Pay and Schedule

Hourly rate: USD $18.00/Hr. USD $19.47/Hr.

Monday through Friday work schedule with weekends off.

Benefits Summary

Click here for more information about WaFd Bank's benefits.

Equal Employment Opportunity

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure equal opportunity in all aspects of employment. We do not discriminate based on national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes.

California Consumer Privacy Act

WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).