Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional career opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Serve as a valuable member of the branch team by providing friendly and courteous service during banking transactions.
• Build rapport and relationships with clients, fostering a positive first impression.
• Adhere to bank policies and procedures to ensure compliance with federal regulations.
• Reflect WaFd Bank’s core values of integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Previous work experience in retail, consumer service delivery, or client relations is preferred.

Qualifications

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing demeanor.
• A great attention to detail and accuracy in service provision.
• Technical savvy and ability to adapt to change.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability coverage.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Company Information

WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Our company motto is "Love What You Do... Make A Difference!"

Equal Opportunity Employer

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974.