Customer Service Representative

About the role

Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

Responsibilities

• Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
• Work Monday through Friday with weekends off.
• Promote from within; opportunities for growth are available.
• Receive a comprehensive benefits package including paid time off, health insurance, stock options, 401(k), paid parental leave, life and AD&D insurance, long-term disability, tuition reimbursement, employee assistance programs, pre-tax health and dependent-care spending plans.

Requirements

• A smile and great attitude.
• A highly developed sense of integrity and strong work ethic.
• A personable and outgoing nature; able to talk with clients and build rapport and relationships.
• A great attention to detail and providing accurate service.
• Technically savvy; able to use multiple computer systems and adapt to change.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
• Must be organized and display excellent communication skills and a personable attitude.

Qualifications

• A high school diploma or equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Previous work experience in retail, consumer service delivery, or client relations is preferred.

Skills

• Basic math skills.
• Keyboarding proficiency.
• Microsoft Office tools proficiency.
• Smartphone and digital channel skills.

Benefits

We offer a wide range of benefits including paid time off, health insurance, stock options, 401(k), paid parental leave, life and AD&D insurance, long-term disability, tuition reimbursement, employee assistance programs, pre-tax health and dependent-care spending plans.

Pay

Starting salary range: USD $21.75/Hr. to USD $26.92/Hr.

Schedule

Monday through Friday work schedule with weekends off.

WaFd Bank Benefits Summary

Click here for more information.

Equal Employment Opportunity and Affirmative Action

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.

California Consumer Privacy Act

We are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).