Customer Service Representative

About the role

Established in 1976, View Cleaners is a family-owned, custom dry cleaning business renowned in Irvine and Ladera Ranch, specializing in designer garments and wedding gowns. We pride ourselves on our customer-centric approach and commitment to the local community, actively participating in school sponsorships and fundraising initiatives.

Responsibilities

• Leading and mentoring a team of customer service representatives to achieve superior service quality.
• Overseeing customer service operations for smooth, efficient service delivery.
• Fostering a positive and engaging environment for both customers and employees.
• Handling and resolving customer complaints with professionalism and care.
• Collaborating with management to develop strategies to enhance customer satisfaction and retention.

Requirements

• Associate degree or equivalent required.
• Proven experience in a customer service role, preferably in retail or hospitality.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
• A commitment to maintaining high standards of service excellence.

Qualifications

• Mid-level experience in customer service.
• Understanding of health & safety standards and ability to enforce them.
• Familiarity with customer management systems.
• Ability to interpret operational metrics and report status concisely to managers.

Skills

• Customer service skills.
• Leadership skills.
• Communication skills.
• Problem-solving skills.
• Health & safety enforcement skills.
• Operational metrics interpretation skills.

Benefits

• Holiday Pay.
• Retail Savings.
• Medical Benefits.

Pay

Competitive salary based on experience.

Schedule

Flexible schedule to accommodate your needs.